Welcome to Oitentaecinco's support center

The access to this platform is restricted to verified buyers only. You'll have to enter your unique purchase code before opening a ticket.
Support requests are being processed on business days from 14:00 to 19:00 (GMT +1) within 24/48h in the order they were received.

Support for my items includes:

  • Responding to questions or problems regarding the theme
  • Fixing bugs and reported issues on the item
  • Providing updates to ensure compatibility with new software versions

Item support does not include:

  Featured Articles

How to find the TF Item Purchase Code?

To find your license key/purchase code you need to log into your ThemeForest account and go to your Downloads page. Locate the theme you purchased, ...

Read Article

Looking for a customization service?

As stated at the homepage, the support service does not include theme customizations. However, if you really need to have a theme feature modified, but you don't ...

Read Article

Cannot install sample data?

As you may have already noticed, the Invicta demonstration site has a lot of multimedia contents. There are almost 100MB of images/videos/etc. That means that if ...

Read Article